How do I make a reservation?
Please email your booking request to [email protected], including your dates, # of guests, the property you would like to rent, and any other pertinent questions or details regarding your stay. Someone from our sales team will get back with you as soon as possible with booking details, including payment options and terms and conditions. A deposit is required to hold the property, with full payment due at 30 days from your arrival.
What is the cancellation policy?
All bookings require a $500 deposit to hold your dates, with full payment due at 30 days from your arrival. Cancellations received 90 or more days prior to your reservation are fully refundable. Cancellations made 30 -90 days from arrival are refundable minus the $500 deposit. All cancellations inside of 30 days are non-refundable. Travel insurance is highly recommended!
What are the check-in and checkout times?
Check-in is at 4:00 p.m., and checkout at 11:00 a.m. Early check-ins and late check-outs are generally not possible due to the time it takes to clean an entire home. The only way to ensure an early arrival or late departure is to purchase an extra night. Please contact me 24 hours in advance if you would like to extend your stay, and we're happy to see if that is an option.
Do you provide baby equipment such as playpens, high chairs, etc?
We do not provide any equipment for infants. However, we do recommend utilizing Baby Quip to rent any items that are needed during your stay. Get our discount code when you book one of our rentals! A reservation specialist will share this with you to save money.
Do you allow pets at your property?
We do not allow pets at any of our properties.
What areas do you have properties in?
Currently, we have properties available in Scottsdale, Paradise Valley, Fountain Hills, and Mesa. We only have condos and townhomes available in Scottsdale.
Do you allow any events to be hosted at your properties?
We do not allow any parties or events to be hosted at our properties during your stay. We are required to follow city regulations for vacation rentals and can only host our maximum guest count at any point during your stay.
What types of properties do you have to rent?
Currently, our rentals include condos/apartments, townhomes, and homes.
Do you allow long term bookings (longer than two weeks) at any of your properties?
We primarily specialize in short-term vacation rentals. We do not allow bookings longer than two weeks at our private homes. We do allow long term bookings at our condos and townhomes. This is based on availability and our pricing is typically a nightly rate; we do provide monthly pricing from May to September.
What is provided at the home during our stay?
Our kitchens are stocked with the essentials needed for cooking. We do not provide any food, oils, or spices. However, we do provide salt/pepper, k-cups, sugar packets, and creamer. Additional items provided include: trash bags, dish soap, hand soap, dishwasher pods, laundry pods, cleaner, shampoo, conditioner, body wash, and towels. Please reach out if there is a specific item that you would like to know if we have in the property.
What does the check in process look like for a reservation?
Once your booking is confirmed, you will receive your check in details 2 days prior to your arrival date that include the address and codes needed to enter. We have a self check in process at all of our properties that allows check in to be completed by the guest at any time past 4 PM on your arrival date.